Due to the nature of the product, its audio/video format and educational content, no cash/credit card refunds are permitted. Should you purchase one of our subscription products, you may return the product or cancel your subscription within 15 days of receipt of the order and receive a credit reflective of the original price you paid for the item (less the value of any promotion received at the time of purchase if applicable). This credit may be applied as a payment to any product(s) by Ebix, Inc. DBA Oakstone. Additional restrictions on promotional offers may apply for special offers as noted in the respective promotion details.
Shipping rates vary by product and destination. At this time, we do not ship physical product such as USBs or printed materials outside of the United States and Canada. Online only products and subscriptions are available to all customers no matter their physical location. If you have any questions related to shipping fees or expedited shipping options, please contact our Customer Service team at 800-633-4743.
We guarantee our physical products against defects in materials. Simply return any defective materials and we will replace them. To make a return, call 800-633-4743 for a Return Authorization Code. Complete the packing ticket, and return with the program to 120 Citation Court, Birmingham, AL 35209. We recommend shipping through UPS or FedEx. Return shipping fees are the responsibility of the purchaser.
Customers are granted single use access to upon purchase, which is non-transferable. Downloaded content is restricted to your individual use. Content may not be shared, reproduced or redistributed, duplicated, copied, sold, resold, or otherwise exploited for any alternative purpose.
All products are intended as reference tools. You are responsible for using your professional judgment, and for confirming and interpreting the findings and data reported in our products before applying such information in a professional setting. Any action you take upon the content contained in our websites or products is strictly at your own risk and we will not be liable for any losses or damages in connection with the use of our websites or products.
Subscription Access to Content
Subscription products require an active subscription for uninterrupted access to your content, and the ability to take online quizzes and/or earn continuing education credit or contact hours. Those with expired subscriptions will maintain the ability to login and print certificates only.
CME Board Pass Guarantee
Diligent course study and successful completion of the CME quiz provides the strongest likelihood of passing board certification or maintenance of certification exams. We are so confident of your success that we guarantee it. If you do not pass your exam on your first attempt, mail us a copy of your board failure notification, plus our system certificate reflecting your successful completion of the CME quizzes for the board review product purchased. You will receive a credit for the purchase price paid (less any discounts or premium), which you may apply to future purchases with Oakstone. Your exam record will be destroyed. Your board failure notification can be mailed to: Oakstone, P.O. Box 190165, Birmingham, AL 35219. If you have any questions on this policy, please feel free to contact Customer Service at 800-633-4743.
NRCME Pass Guarantee
Diligent course study and successful completion of the NRCME Plus Examiner Training modules, quizzes, and Post-Test (with a score of at least 80%) provides the strongest likelihood of passing your certification or recertification exam. We are so confident of your success that we guarantee it. If you do not pass your exam on your first attempt, mail us copies of (1) your FMCSA exam failure notification and (2) your NRCME Plus Certificate of Completion. You will receive a credit for the purchase price paid (less any discounts or premium), which you may apply to future purchases with Oakstone. The copy of your exam record will be destroyed. Mail documents to: Oakstone, P.O. Box 190165, Birmingham, AL 35219. If you have any questions on this policy, please contact Customer Service at 800-633-4743.
Dental Decks Pass Guarantee
Diligent use of the Dental Decks INBDE Q&A product, its comprehensive topics and practice tests ensure the strongest likelihood of passing your dental board exams. If you do not pass your exam on your first attempt, mailing us a copy of your board failure notification, plus our system reflecting your successful completion of 75% of the questions available in the online product, taking the section tests and completing two sample practice tests, will result in a full refund of the purchase price. Your exam record will be destroyed. Your board failure notification can be mailed to: Oakstone, P.O. Box 190165, Birmingham, AL 35219. If you have any questions on this policy, please feel free to contact Customer Service at 800-633-4743.
Special Offer Terms
15% off promotion: Offer expires 6/19/2023 at 11:59 p.m. CST. No minimum purchase required. Promotion not valid on product bundles, SESAP, GRS, Dental Decks, Practical Reviews, or CMEinfo Insider.
Due to the nature of the product, its audio/video format and educational content, no refunds are permitted. Not applicable to prior purchases, may not be combined with other coupon, discount or gift card offers, and cannot be redeemed for cash or credit. In addition, you are responsible for consulting your employers' policies regarding receipt of gift cards or other non-monetary promotions should you be seeking reimbursement for any Oakstone CME product purchased. The cost of your purchase may be tax-deductible when used for professional purposes. Please consult your tax advisor. Terms of service subject to change at any time.
Amazon.com® Gift Cards
Not applicable to prior purchases, may not be combined with other coupon or discount offers and cannot be redeemed for cash or credit. You will receive your Amazon.com® gift card via email within 6-8 weeks of your paid order. Gift cards valued at $2000 or higher may be delivered in multiple emails. Amazon.com® gift cards are subject to the terms of the gift card issuer and the terms and conditions set forth on the gift card. Applicable taxes and shipping not included in the value of the gift card. Amazon is not a participant in or sponsor of this promotions. Amazon.com®, the Amazon logo, and the tag designs are trademarks of Amazon.com, Inc. Amazon.com® is not affiliated with Oakstone Publishing and does not sponsor, endorse, approve or have responsibility for this program. Restrictions apply, see amazon.com/gc-legal.
Tax and Reimbursement Considerations
The gift card value is not a tax-deductible professional expense. You are responsible for consulting your employers’ policies regarding receipt of non-monetary promotions should you seek reimbursement for any Oakstone CME product purchased. If the value of a gift card is reimbursed, it must be declared as personal income. Please consult your tax advisor. Your itemized receipt adheres to ACCME guidelines for accredited CME purchases that are sold in combination with gift cards.
Promotional Offers and the Latest information
Purchasing a product from Oakstone allows you to receive exclusive benefits including news and promotional offers.
SMS and MMS Terms of Service
Oakstone allows users to opt in to receive SMS or MMS messaging. We will use this short code (31358) to send promotional and marketing messages to you. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You can cancel the SMS service at any time. Just text "STOP" to 31358. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 1-800-633-4743.
Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our policy: https://oakstone.com/privacy-policy
Last Updated: June 1, 2023